Terms of Use
This Agreement is made between you (the User) and the administration of altrouter.ai (the Administration). By signing up, creating an API key, sending requests or topping up your balance, you confirm that you have read this Agreement and accept it in full and without reservation. If you disagree with any part of it, do not use the service and do not top up your balance.
1. General
This Agreement sets out the legally binding terms for using the altrouter.ai service: the website, the dashboard, the API, the Telegram bot and the Mini App.
Payment (topping up your balance) means full and unconditional acceptance of the Agreement as in force at the time of payment. No separate signature or confirmation is required.
2. The service
altrouter.ai is an OpenAI-compatible gateway that provides access to third-party models through a single API and key. The Administration routes requests to upstream providers and is not the developer of the models themselves.
The set of models, providers, routing, limits and prices may change at any time without prior notice.
3. Account and keys
You are responsible for keeping your API keys secret and for all activity performed with them, including requests by third parties who obtained a key. Credits spent on such requests are not refunded. If a key is compromised, revoke it immediately in your dashboard.
4. Payments and credits
The service is prepaid. You top up a balance in credits (1 credit = $1), from which request costs are deducted at the prices in effect at the time of the request. Ruble amounts are calculated at the exchange rate at the time of payment; exchange rate differences are not compensated.
Bank and payment system fees are paid by the User. When paying in cryptocurrency, the User is responsible for the correct amount, network and address; funds sent in error are not compensated.
Bonus credits (the welcome bonus, affiliate rewards, promotions) can only be used to pay for requests and cannot be withdrawn or exchanged for money. In case of abuse, such as creating multiple accounts to collect a bonus, the Administration may cancel them.
5. Refunds
Top-ups are final. Credits, including unused credits, are non-refundable and cannot be exchanged for money.
Money is refunded in only two cases: (1) the payment went through but the credits were not added within 24 hours of payment and were not added after contacting support; (2) a single payment was charged more than once due to a technical failure on the service side. Send the request to [email protected] within 14 days of payment, quoting the payment ID. Refunds are made by the original payment method, minus payment system fees.
A request that ends in an error is not charged: the reserved amount returns to your balance automatically. If credits were nevertheless deducted for a request that failed through the fault of the service, they are returned to your balance on request to support, not as money.
The following are not grounds for a refund: dissatisfaction with the quality, accuracy or speed of model responses; price changes; a model being disabled or replaced; the User choosing the wrong model or request parameters; an unused balance; an account being blocked for violating this Agreement.
6. Restrictions
You may not use the service for illegal activity, infringing the rights of others, sending spam, creating malware, generating prohibited content, including sexual content involving minors, or attempting to bypass the safety filters of the service or the providers.
Requests are also subject to the policies of the upstream providers. Requests that fail content filters are rejected.
The Administration may at any time and without giving reasons restrict the User’s access, block the account and keys, delete information, or suspend the service. If an account is blocked for violating this Agreement, the remaining balance is not refunded.
Disputing a payment with a bank or payment system (a chargeback) without first contacting support is grounds for immediate account suspension.
7. Disclaimer
The service is provided “as is”, without any warranties. The Administration is not liable for any losses related to the use of, or inability to use, the service; the actions of third parties, including upstream providers; technical failures and downtime; or the quality, accuracy and content of model responses.
The User bears all risks associated with using the service and model outputs. If the Administration is nonetheless held liable, its liability is limited to the amount the User topped up in the last 30 days.
8. Privacy
The Administration collects the minimum technical data needed to run the service; details are in the Privacy Policy. To fulfil a request, its content is passed to an upstream provider. The Administration does not guarantee full security or anonymity of transmitted data.
9. Changes to the terms
The Administration may change this Agreement unilaterally without prior notice to the User. A new version takes effect when it is published on this page. Continued use of the service or topping up your balance means you accept the new version.
10. Governing law
Claims must first be sent to [email protected]. All disputes arising from the use of the service are governed by the law of a jurisdiction chosen by the Administration.
11. Contact
For questions about this Agreement, contact [email protected].